Service
Resident Personnel (Quality Engineering)
Direct customer service at the point of use.
What this service covers
Our resident engineers act as official quality representatives for your plant before your clients, managing technical communication, containment, and problem resolution directly on the buyer's lines.
- Specialized resident engineers on-site at OEM / Tier 1 plants
- Technical support and monitoring during new project launches
- Validation and filtering of quality claims directly on the assembly line
- Management, administration, and coordination of containment teams
What does the service include?
Pre-qualified profile
Engineers specialized in quality.
Real-time communication
Immediate notification of problems.
Image protection
We protect your reputation with the client.
Claim management
Analytical failure response.
How we work
Technical immersion
The resident learns about components, regulations, and processes at your home plant.
Destination integration
The engineer is installed at the client's plant, participating in daily review and quality meetings.
Incident filtering
The resident validates any claim or suspicious material before issuing a formal alert.
Mitigation
Coordinates immediate containments to prevent line stoppages and facilitate technical communication.